Refund policy

Return & Refund Policy

At OBI Oh My!, every record is auditioned from needle-drop to dead wax and assigned an accountable audio grade. Because we provide high-resolution photography and live audio auditions on demand, you know the exact physical and acoustic condition of your record before it ships.

However, we want you to collect with 100% confidence. If an item arrives damaged or exhibits a major defect not accounted for in its listing grade, we will make it right.

1. The 14-Day Play-Grade Guarantee

If a record fails to meet the specific audio standards of its assigned grade (e.g., an EX+ record arrives with continuous and egregious surface noise or an unstated skip):

  • Contact Us: Email us within 14 days of delivery with your order number and a short audio clip of the issue. An audio clip is necessary to facilitate a return.

  • Return Authorization: Once approved, we will issue a prepaid return shipping label.

  • Refund or Store Credit: Upon receiving and verifying it is in the same shape it was originally sent, we will issue a full refund to your original payment method or full store credit, whichever you prefer.

2. Shipping Damage & Lost Packages

All orders are packed securely using heavy-duty, reinforced mailers with the vinyl removed from the outer jacket to prevent seam splits in transit.

  • If your package arrives visibly damaged by the carrier, please take high-resolution photos of the outer box, inner sleeve, and affected LP before reaching out.

  • Contact us within 48 hours of delivery so we can file an insurance claim and process a replacement or full refund immediately.

3. Non-Returnable Conditions & Exceptions

To keep our inventory pristine and pricing fair, we cannot accept returns for:

  • Buyer's Remorse / Mind Changes: LPs returned simply because you no longer want the album or prefer a different master.

  • Jacket / Insert Flaws: Before purchasing inspect the high resolution pics. If you need more, please contact me. I will not accept returns due to dissatisfaction with jackets, inserts, OBI strips, or any other accessory.

  • Equipment Compatibility Issues: Skips caused by improperly calibrated turntables, worn styli, or tonearm tracking weight issues. (We play-grade every record on calibrated audiophile gear; if a record plays clean on our bench, we can help troubleshoot your setup!)

4. Return Process Steps

  1. Email matt@obiohmy.com with your order number and photo/audio details as required.

  2. Carefully repack the album in a protective LP mailer and original protective sleeves.

  3. Affix the provided return label and drop it off with the carrier.

  4. Refunds are processed within 2 business days of receipt at our workshop.